TRANSFORMATION
Our rapid assessments and transformation plans simplify blockchain implementations and help you accelerate path-to-revenue while delivering exceptional CX.
ACADEMY
Our immersion workshops for your CX, sales and operations teams train them how to communicate internally and sell CX Blockchain to the marketplace.
CERTIFICATION
Our CX Blockchain certification program recognizes your organization’s dedication to blockchain and certifies your teams as first-rate CX Blockchain professionals.
COMPLIANCE
Our quarterly or biannual quality, intelligence and compliance program benchmarks your organization against global CX Blockchain Standards and best practice.
WHO SHOULD JOIN US?
The Institute provides an end-to-end Blockchain program focused on the customer service industry
CONTACT CENTERS
CX PROFESSIONALS
BPO EXECUTIVES
SERVICE SUPPLY CHAIN
WHAT’S IN IT FOR YOU?
The CX Blockchain Institute delivers its flagship Enhanced CX with Blockchain solution in 7 steps:
We’ll evaluate the current state of your contact, service or CX center(s) against key criteria for CX Blockchain deployment and provide future state definitions, change and market readiness assessments and roadmaps for financial/bottom line impact
We’ll develop your CX Blockchain transformation plan that includes Blockchain-driven CX process design/re-design and technology, implementation, people and business optimization strategies.
We’ll project manage, test and optimize your CX Blockchain solutions, technology and processes with our consultancy and deployment program
We’ll enable your frontline teams with immersion workshops and training tools to teach them team how to communicate and sell CX Blockchain to the marketplace while setting up your organization’s center of excellence (COE)
We’ll empower your organization to go-to-market with dedicated CX Blockchain market positioning and thought leadership, industry awareness, influencer programs
We’ll certify and recognize your contact center, CX and service teams as CX Blockchain professionals and experts, adding a unique competitive differentiator
We’ll ensure that your organization remains CX blockchain compliant and ahead of the curve with assessments and best practice updates benchmarked against CX Blockchain Standards and validated with market intelligence and industry surveys
START YOUR CX BLOCKCHAIN TRANSFORMATION TODAY
Enhance your CX, provide exceptional customer services and break down organizational silos with blockchain
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Research
Read our previous predictions.
CX Blockchain Research.